Embassy of the Kingdom of the Netherlands
Consular Affairs Officer/Receptionist
The Consular Affairs Officer will be part of the Administrative and Consular Department at the Embassy. He/she provides administrative and logistic support for the mission’s consular services and business processes. He/she also works as a receptionist. The officer will receive guidance and on-the-job training by the senior colleagues for performing consular and receptionist administrative tasks. The duration of the employment is temporary for a period of 3 months. The selected candidate should be available to start working on 1 April 2020.
1. Consular support (clerical and logistic)
Providing clerical support in processing applications for travel documents, visas and authorisations for temporary stay;
checking that documents are complete and entering information relating to applications in the various computerised systems;
providing general, factual information and issuing guidelines and advice (orally and in writing) on applications for travel documents, visas and authorisations for temporary stay;
Administering the consular records by creating, organising, storing, weeding and maintaining physical files and documents.
Administering integration exams under the guidance and supervision by senior colleagues.
Greeting visitors and informing respective colleagues of their arrival answering the phone and putting calls through;
taking receipt of packages and goods and informing the person to whom they are addressed of their arrival;
providing general information to visitors;
assessing the importance and urgency of incoming correspondence and, on his/her own initiative and at his/her own discretion, appending information that is needed in order to deal with it;
Spotting irregularities and informing the person in charge or taking action him/herself.
KNOWLEDGE AND SKILL REQUIREMENTS
Knowledge of internal consular, administrative and procedural regulations relating to the area in question;
practical knowledge of relevant local regulations and customs;
understanding of internal administrative procedures, work instructions and formal rules on competence and procedures, as well as the organisation’s duties, structure and way of working;
skill in creating and keeping files;
skill in using the relevant computerised and other consular systems and applications;
skill in dealing with clients.
Ability to work with others
Ability to work accurately
Ability to listen
Ability to communicate orally
LEVEL OF EDUCATION / ADDITIONAL TRAINING AND KNOWLEDGE
Higher professional education (i.e. Bachelor Degree)
Some experience is required;
Excellent knowledge of the English and Macedonian language, both oral and in writing. Knowledge of Dutch and Albanian language is considered an asset.
Good ICT skills and ability to work with Microsoft packages (Outlook, Word, Excel, Adobe Acrobat).
Eligible applicants should send a CV (Europass format) and cover letter to [email protected] The application deadline is 17.03.2020. Only the best candidates who have the full application (CV and cover letter) will be contacted for the next selection phase.