CUSTOMER SERVICE CONSULTANT

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CUSTOMER SERVICE CONSULTANT

On behalf of our client SUTHERLAND, DEKRA is looking for:

Customer Service Consultant

Place of work: Pristina

JOB DESCRIPTION:

  • Be the Point of Contactanswer inbound calls to provide exceptional customer service to consumers;
  • Respond to inquiries about products and services, processing payments, or performing general account maintenance;
  • Up-selling customers to new products or services may be encouraged.

QUALIFICATIONS:

  • High school diploma or GED;
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls;
  • Excellent verbal and written communication skills; proficient reading skills required;
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred;
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience require;
  • Prior customer service experience preferred.

ADDITIONAL INFORMATION:

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English) on the following e-mail address: Kosovo.careers@sutherlandglobal.com.
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.

Извор: kariera.mk

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