Конкурс за аналитичар (кој зборува руски) во Бангалор, Индија

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Vacancy for Russian Speaking Service Desk Analyst Intern in Bangalore, India

Vacancy for Russian Speaking Service Desk Analyst Intern in Bangalore, India

 

ACE Program is looking for Russian Speaking Service Desk Analyst Interns in Bangalore, India. ACE Program is partnership between Tata Consultancy Services and AIESEC. A lot of young talents from different countries participate in this program to have 1 year professional internship in Tata Consultancy Services. Below is the Job Description for Russian Speaking Service Desk Analyst position:

Role description

The intern will be enrolled as a Russian Speaking Command Center Analyst within one of TCS project, which is focus on translation and regional client interaction for ticketing and resolution. ACE Program general benefits include: Hiring perspective out of India after the internship; Accommodation for initial 2 weeks; Flight back tickets; Free access to gym, libraries and social activities of TCS. Monthly stipend during the internship is 50000 Indian rupees.

Main activities

  • Translating content into English for DC team to further facilitate solution
  • Validating tickets logged in ITSM tool
  • Regional client interaction for ticketing and resolution
  • Reporting to project manager based on key performance indicators
  • Track on a regular frequency the individual KPIs like average response time

Prerequisites

  • Fluent in Russian and English
  • Client servicing, Adaptability, Handling Pressure, Project Management
  • Only Students or Recent Graduates (up to one year) will be considered

For more information and to apply: https://aiesec.org/opportunity/863895

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