Vacancy for National Operations Manager in Newcastle, UK
National Operations Manager
Homebased (37 hours per week)
£45,000 including bonus and car allowance
NCFE, one of the UK’s fastest growing, most innovative qualification awarding organisations, is looking for a National Operations Manager. This is a home-based role with frequent national travel and regular travel to Head Office in Newcastle.
A bit about the job…
As a National Operations Manager you will be responsible for 2 team leaders and 13 account executives. You will manage the account management and retention of our existing and new customers to retain and grow our market share. You’ll work with the Sales Manager to integrate new customers giving them a world class experience, working across the business to ensure that the customer needs are met from a product, service, quality, and growth perspective. Lead, provide performance management and develop an account management strategy to achieve income target and KPIs as well as key business objective, contributing to the development, monitoring and delivery of the NCFE Business Plan. You will develop and implement high impact strategies across our key markets, ensuring the 5 year business plan objectives are achieved.
A bit about you…
- full driving licence
- experience of working in a similar/comparable role
- solid line management/staff supervision experience
- project management experience
- Account management skills
- excellent telephone manner
- excellent written and oral communication skills, including good grammar and spelling
- demonstrable word processing, data entry, spreadsheet and email skills
- attention to detail and ability to work accurately
- excellent report writing skills
- excellent presentation skills
A bit about us…
NCFE is passionate about developing and certificating technical and professional qualifications in the UK and internationally. Last year over 340,000 learners from over 2,000 colleges, schools and training organisations chose us to help move their careers forward.
We are ambitious and acquired CACHE (Council for Awards in Care, Health and Education) to extend our portfolio of qualifications in the Care, Education and Health sectors.
As well as being a registered charity, regulated by Ofqual, Qualifications Wales and the Council for Curriculum, Examinations and Assessment (CCEA Regulation), we’re also a Gold standard Investor in People, a Sunday Times Top 100 company to work for and the winner of numerous independent customer and business awards.
To achieve the ambitious levels of organisational performance that we’re striving for, we have high expectations of each and every one of our talented colleagues. Our culture is focused on results and we like our colleagues to work smart and have real pride in the outcomes they achieve. ‘Be the best’ is one of our core values and our colleagues should exhibit this confidence and dedication to reaching our goals.
NCFE is growing and this is a great time to be joining us. We’re committed to training and developing our colleagues and encouraging them to reach their full potential. We offer a competitive salary and benefits package including a generous holiday allowance, pension, childcare voucher scheme and private healthcare scheme.
Interested? Here’s what you need to know…
If you think you have the skills to become a National Operations Manager at NCFE, we’d love to hear from you! Apply online directly through our website with your current CV and a covering letter detailing the skills and relevant work experience which makes you suitable for the role.
Applications submitted through a jobs board only and not through our website will not be considered.
There’s some specific information that we’d like you to include in your covering letter. Please see page 2 of the All You Need to Know pack for details.
The closing date for this vacancy is 2nd August 2017
Interviews are to be held on w/c 7th August 2017
CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. Any reference to CACHE or Council for Awards in Care, Health and Education registered address, company or charity numbers should be deemed to mean NCFE.