NSOC SPECIALIST

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One.Vip is currently seeking candidates to enhance its Technical Sector. If you are eager to work in a dynamic international environment and want to become part of our successful team, apply for the following positions in the Network and Services Operations Centre:

 

NSOC SPECIALIST

 

Key responsibilities

  • Responsible for 24/7 surveillance of company network nodes and business critical systems and services in one.Vip’s Network and Services Operations Centre (NSOC) and timely distribution of appropriate information to all relevant persons in cases of network and systems outage;
  • Responsible for submitting proper, accurate and timely information to responsible persons from the internal business side in case of network and systems outages;
  • Responsible for supporting Incident, Problem and Change Management processes of one.Vip services;
  • Responsible for ensuring close cooperation with assigned 2nd and 3rd line support staff from all concerned departments in one.Vip and operating companies of Telekom Austria Group (TAG) and providing required support to his/her counterparts;
  • Responsible for providing accurate and timely reporting of outages and relevant incident management KPIs;
  • Responsible for 1st line escalations if resolution time has been endangered.

Job requirements

  • Electro-technical or IT secondary education, preferred university degree in Computer Science or in Telecommunications;
  • Flexibility for working in shifts (including state holidays and weekends);
  • Microsoft Office proficiency;
  • Excellent communication skills;
  • Organized, reliable and able to manage numerous requests at one, as well as to work under stress and with tight deadlines;
  • Attention to detail;
  • Decision making and problem solving skills;
  • Proactive, initiative and kind personality;
  • Analytical skills
  • Excellent written and verbal communication skills, fluency in English is a must
  • Willingness to go extra-mile

If you share this demand for customer orientation, combined with a professional background and experience and if you are enthusiastic about the increasing possibilities within telecommunications, we have the perfect environment for you. Be a member of a team that strives to create a culture that values engagement, performance and people growth, please send your CV and cover letter in English with title of the subject NSOC Specialist to the following e-mail address: [email protected]. The deadline for submitting your application is 10.05.2017.

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